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"... the Problem Solving course ... the best 2 days of training I've ever attended !"
- Management participant - Critical Thinking workshop
Merck Sharp & Dohme
TEAMS removing root causes make systems better.
- Ricardo Carlos
Critical Thinking
"Bondage increases in your life to the degree of your ignorance."
William Wood
"People are moving ... AWAY ... from thinking ... and more to running a script."
- Jordan Greenhall
CEO, The Neurohacker Collective
"Perfection is achieved not when there is nothing left to add, but when there is nothing left to remove."
- Steve Jobs
"Application to a current issue was the key. Our team resolved a current problem."
-SPS Workshop Participant
"The most important story we will ever write in life is our own - (one written) with our daily choices."
- Richard Paul Evans
(The Gift, p104)
"Mental Health is the dedication to reality at all costs."
- M. Scott Peck, M.D.
Mental Health
We need clear thinking, crisp analysis, and well-grounded answers.
Lee Stroebel
(Curiosity) is the ultimate tool to produce simple solutions for complex problems.
-Harvard Business Review
"Your purpose is to love others right now."
Earthly purpose.
"Every manager MUST be held accountable not only for the work of subordinates but also for ADDING VALUE to their work - "
-Elliott Jaqques
"We don't need flat organizations. We need layers of accountability and skill."
-Elliott Jaques
"Startle Reflex - orients toward [the unexpected] ... seeking meaning ..."
-Jordan Peterson
"Fuzzy thinking correlates with failed solutions."
B. J. Fogg (Stanford University)
"I used the BPI Troubleshooter Tablet and learned a great deal from my team today. Thank you!"
HBF - Sr. Mgr Continuous Improvement
"If you CANNOT explain something in SIMPLE terms, you don't understand it."
- Richard Feynman
"Do not reprove a scoffer ... reprove a wise man and he will love you."
Book of Wisdom - Proverbs O.T.
"EDUCATE your intuition - don't just defend it.
Ricardo Carlos
The IDEAL organization is a rational system of interlocking responsibilities, authority and incentives aimed at a worthwhile goal.
Ricardo Carlos
Randomness is the enemy of meaning.
Ravi Zacharias
... how wonderful and fulfilling your life can be if you'd just stop doing things that are wrong.
Jordan Peterson, Ph.D.
Let your yes mean yes, and your no mean no.
Matthew 5;37
The real battle in life is being someone to be counted on.
You can't have justice without pursuit of truth.
Jonathan Haidt, Ph.D.
It is better to be approximately right than precisely wrong.
Eli Goldratt
Personal meaning comes from accepting responsibility.
J. Peterson, Ph.D.
Productivity will grow until you hit resistance from entrenched self-interests who who have incentives to oppose the change.
Ricardo Carlos
Organizational Change
Truth directs you away from hell.
Jordan Peterson, PhD.
Not thinking is an indulgence we can never afford.
- H. Jackins
For every new situation, a new, accurate response.
Ricardo Carlos
"The real problem is not whether machines think but whether people do."
- B. F. Skinner
A. I.?
"The answer is only important if you ask the right question."
- Chinese Proverb
Thinking System
Information distinguishes between alternatives.
Carlo Roveli
Critical Thinking - Information Theory applied to reasoning.
- Ricardo Carlos
Knowledge is relevant information that helps (make decisions).
Claude Shannon - 1948
Information Theory
Brainstorming does not have a selection mechanism.
- Ricardo Carlos
Collaborate - don't just talk!
Ricardo Carlos
Critical Thinking
Totalitarian states are held together by a lie (the people support).
- from comments by Jordan Peterson
The Dictator's deception.
The future of your organization is rooted in how well your teams think together.
forwarded by Ricardo Carlos
You aren't free if you don't know the truth.
Charis B. C.
Productivity can grow until you hit resistance from entrenched self-interests (incentive conflicts).
Consultant's Wisdom
Organizational Change
"Organizational Health is an on-going process of dedication to knowing reality ... "
adapted from M. Scott Peck
"Ignorance neither protects nor preserves us."
Blake K. Healy
"One day I will find the right words, and they will be simple."
Jack Kerovac
The best teacher is experience and not . . . someone's distorted point of view.
Jack Kerovac
I had nothing to offer anybody except my own confusion.
Jack Kerovac
"Every miracle begins with a problem."
Dr. John Maxwell
Problem Opportunity
Fishbone Purgatory
  • We received this question from a recent graduate of our Systematic Problem-Solving (SPS) Workshop
Endorsements / Kudos
  • Teamwork Results Report from Blaine Stewart
    Director, Process Assurance
Rx for Six Sigma? Add Critical-Thinking!
  • Improve Process Improvement
Lean, Six Sigma + Critical Thinking
  • Lean-Sigma Expert Brad Wyrick

Video Overview & Presentations