Introducing Business Processes Inc. (BPI)
Welcome to Business Processes Inc. We are specialists in critical thinking analysis and facilitation of teams to resolve problems, make decisions and improve systems.
Since 1977 our priority has been practical critical thinking. At BPI, we specialize in equipping individuals and organizations with the thinking tools they need for intelligent and effective action.
Our thinking tools are immediately applicable to the real world. Participants in our workshops can choose to come to their workshop with a current high priority issue, problem, or decision to work on. This has always repaid the cost of the workshop many times over during the workshop itself. From there, participants and the organization benefit from these skills ever after. They will benefit from the use of a common terminology and a common approach to share whenever team collaboration is needed.
We’ve worked with companies to design and embed critical thinking into their tracking systems to speed awareness and correction of high impact issues. See an example in this article Problem Resolution System – Case Study
Richard Wells, our President and Managing Partner, leads a team of expert consultants and facilitators who work with organizations on urgent issues. Our teams are available for immediate consultation to speed analysis and action. We offer team facilitation, consultant taught workshops, coaching, and train-the-trainer certifications of your internal staff.
Here are some comments [see #25. “Endorsements / Kudos” in Articles Tab] from our customers old and new.
A Leading Authority in Critical Thinking
Mr. Wells is not just a vital part of our team; he is the author of the Troubleshooter I Certificate program. With decades of workshops conducted and the facilitations of hundreds of applications to real-life problems, decisions, and plans, he is the driving force behind BPI’s critical thinking methods, products, services and evolution.
Mr. Wells has penned six comprehensive texts and, drawing inspiration from real-life problem-solving scenarios, he has tailored an impressive collection of 35 different industry case study packages. New case studies and skill-building exercises can be created as needed to assure successful skill development of team leaders and team members.
Mr. Wells is the authority behind our instructor training, facilitator, and coaching workshops, including our detailed instructor and facilitation guides. He has also created web-based support courses for more in-depth mastery.
A Wealth of Knowledge and Publications
In addition to his workshop and course contributions, Mr. Wells has made significant contributions to the field. He authored a chapter in “Intervention Resource Guide: 50 Performance Improvement Tools,” a publication by Josey-Bass Pfeiffer, titled “Critical Thinking Systems.” Moreover, he is the author of the executive brief “The Right Choice,” available through the publisher Alexander Hamilton Institute of New York and London.
A Distinguished Educational Background
Mr. Wells brings a wealth of knowledge from his in depth study and application of Project Management and Critical Thinking concepts to the actual issues of customers in all industries. He holds a Bachelor of Science in Engineering Physics and a Master’s in Educational Psychology. His commitment to ongoing education is evident, with several years of advanced study in Educational Psychology at the University of Michigan.
A Troubleshooter Expert Certification Journey
As part of our commitment to your success, Mr. Wells and his team can install a process that creates your own internal critical thinking experts. This process employs telephone, email, and online e-form coaching. Level #1: team level participation in a Systematic Problem Solving workshop conducted by your own internal instructors. Level #2: Workshop graduates then apply the methods to two problems that are submitted to your internal expert candidates. Level #3: Coaching the coaches. BPI reviews the recommendations of internal coaches and provides expert feedback prior to submissions being returned to team members. Then, after a requisite number of succcessful coaching experiences, internal coaches master the methods and earn Expert Status. The process may take 10-12 coaching sessions with BPI expert feedback provided along the way.
At Business Processes Inc. we empower individuals and organizations to suceed through direct application of critical thinking. With Mr. Wells and our team by your side, you’re on the path to improving your enterprise and minimizing the time needed to resolve complex situations. Our methods complement traditional quality participation tools, DOE statistical methods, and the Shainin approach. Our customers report that BPI’s SPS analysis handles the large “Tweener” area between divergent Quality tools and Shainin analysis . We have found that SPS is all that’s needed for 80% of an organization’s problems. Reports from internal Shainin experts tell us t using SPS as a first step cuts time on task sigificantly through rapid identification and organization of relevant known facts.