Troubleshooter Articles for Members
27. Root Cause & Five Whys
Root Cause is redefined. The article clarifies the concept of causal chaining and root cause to improve how you think about corrective actions.
28. Five Whys – How To Do It Better
Several Tips are offered for avoiding logical errors, minimizing frustration and improving results.
29. Three-Legged Five Whys – A Step Forward?
A critique of a procedure intended to improve upon Masaaki Imai’s Five Whys.
30. Add Critical Thinking To Process Improvement
Learn how Deviation Management, Lean and Six Sigma are being improved.
31. Fishbone Plus Critical Thinking Apps
This article identifies seven weaknesses of the classic Fishbone Diagram as a problem solving tool and offers critical thinking remedies for each weakness. It also introduces the concept of the Thinking App.
32. Project Management Tip #1
What’s the best way to handle multiple projects? Learn this “logic” and cut average project durations for your organization 25-50% or more.
33. Problem Solving in a Crisis
This real-life story of a life or death situation demonstrates the critical need for critical thinking skill even in a team of highly trained professionals.
34. But What About People Problems
A discussion with our most experienced Critical Thinking instructor and consultant about what hundreds of investigations have shown about performance problems. Real-life examples!
35. Core Problem Solving Group
This case study describes one successful approach to rapidly improve how problems are identified, analyzed and corrected. Previous attempts that omitted team member orientation have failed. Team members naturally resist any approach they do not understand engaging in “stump the expert” and withholding key information. The modified strategy engages teams and coaches in resolution of high value problems together achieving higher and higher skill levels and mutual satisfaction over time.