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About BPI

Introducing Business Processes Inc. (BPI)

Welcome to Business Processes Inc., where we have been dedicated to applying critical thinking since 1977. At BPI, we specialize in equipping individuals and organizations with the tools and knowledge needed to apply critical thinking to your most pressing issues. We deliver the power of logical, systematic, and practical methods to drive real-world solutions.

From the very beginning, we have prioritized practicality in our product designs, ensuring that our training and resources are immediately applicable to the real world. Leading our charge in critical thinking product development is our Vice President of Research & Development, Mr. Richard C. Wells (Rick), who has been an integral part of the BPI team since 1978.

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A Leading Authority in Critical Thinking

Mr. Wells is not just a vital part of our team; he is the author of the renowned Troubleshooter I Certificate program. With a wealth of experience under his belt, including hundreds of workshops conducted and facilitations of thousands of applications to real-life problems, decisions, and plans, he is the driving force behind BPI’s critical thinking evolution.

Additionally, Mr. Wells has penned six comprehensive texts and has designed and tested all of our workshops. Drawing inspiration from real-life problem-solving scenarios, he has tailored an impressive collection of 35 different industry case study packages. He creates new case studies and skill-building exercises as needed to keep our materials fresh and relevant.

Mr. Wells is the authority behind our instructor training, facilitator, and coaching workshops, including our  detailed instructor and facilitation guides. He has also been instrumental in creating 11 web-based courses that cover all of BPI’s content.

A Wealth of Knowledge and Publications

In addition to his workshop and course contributions, Mr. Wells has made significant contributions to the field. He authored a chapter in “Intervention Resource Guide: 50 Performance Improvement Tools,” a publication by Josey-Bass Pfeiffer, titled “Critical Thinking Systems.” Moreover, he is the author of the book “The Right Choice,” available through the Alexander Hamilton Institute of New York and London.

Mr. Wells’s educational videos, including “The Fog Of Complexity” and “Decision Speed as a Strategic Asset,” deliver valuable insights into the benefits of mastering critical thinking. You can find 35 articles authored by him in the Public and Member sections of our website.

A Distinguished Educational Background

Mr. Wells brings a wealth of knowledge to his role, with a background that includes membership in the Project Management Institute. He holds a Bachelor of Science in Engineering Physics and a Master’s in Educational Psychology. His commitment to ongoing education is evident, with several years of advanced study in Educational Psychology at the University of Michigan.

Your Troubleshooter I Certification Journey

As part of our commitment to your success, Mr. Wells and his team will serve as your coaches throughout your learning process via telephone coaching and email submissions using our online e-forms.  Their expertise and guidance will emphasize the practical application of critical thinking to your current job challenges, ensuring an immediate impact even before completion of the course of study.

At Business Processes Inc., we are not just about theory; we empower individuals and organizations to excel through practical critical thinking. With Mr. Wells and our team by your side, you’re on the path to improving your enterprise and minimizing the time needed to clarify complex situations.